How to Add Live Chat to WordPress in 3 Minutes

What you will learn

  • How to add live chat to WordPress in 3 minutes – including testing!
  • By adding a live chat you give your visitors a much easier way to reach you or your support team. You and/or your support team can chat with visitors via mobile app, desktop app or web browser.
  • In this tutorial you will see how you can add a live chat from account creation to plugin installation and configuration to testing in 3 minutes!
  • What’s the quickest way to add chat to your website? Keep watching!
how to add live chat to wordpress in 3 minutes

Links

Video Table of Contents

🕐 Table of Contents – Video timeline

  • 00:00 Intro – How to add live chat to WordPress in 3 minutes intro
  • 00:05 How do I help my website visitors?
  • 00:30 3 simple steps to install live chat overview
  • 00:47 Installation countdown starts – sign up – no credit card needed
  • 01:40 Receive email confirming account creation with account credentials
  • 01:50 Install plugin – search for ProvideSupport (no space)
  • 02:17 Configure plugin
  • 02:49 Test chat
  • 03:53 Test complete
  • 03:54 Outro

Here we show you how to add live chat to WordPress in 3 minutes

3 Steps

Do you have people hitting your website, you see the analytics, but then they disappear and you don’t know why they didn’t click a link or buy something?

You’ve used it yourself on other sites but you’re asking yourself:

  • How do I add chat to my website?
  • How do I add chat to my website in two steps? Well, 3 if you include testing!
  • How do I add chat to WordPress?
  • Is there an easy chat plugin?

Ok, get ready to install live chat on your website in 3 minutes or less!

  • First sign up for an account using the link in the description below
  • Second, we’ll install the WordPress plugin
  • Third, we’ll test the installation

How to sign up

  • Go to https://leadingecommercesolutions.com/chat to sign up for an account
  • Click the Try It button – no credit card needed!
  • Enter an account name – if you will use this account for multiple websites, use your company name – the customer won’t see this name
  • Enter a password
  • Enter the main email address for communications from Provide Support
  • Click the Start 10 Day Free Trial button
  • Provide Support Live Chat integrates with a LOT of different website configurations. For this video, we are focused on WordPress so we will just click Next
  • The account is created and you are given the default credentials
  • Click Next
  • Click Next again
  • On the 4th screen, there are links for customizing the chat… for now, we will press Finish
  • Click on the Open Operator app button and a new browser window will appear

Welcome Email

  • Here you can see we received a welcome email from Provide Support with the account credentials

Install ProvideSupport WordPress plugin

  • Let’s go to your WordPress admin console
  • Click add a new plugin
  • Search for ProvideSupport – no space between the words
  • Click on Install Now
  • Once installed, click on the Activate
  • Click on Provide Support plug in Settings
  • Enter the account name and password here to connect the plugin to Provide Support
  • Click on the Enable Live Chat plugin, take most of the defaults… I like to add Monitor the whole website
  • Click Update Settings

Testing

  • Now go to the website you added the plugin to and refresh the page
  • Chat is now enabled on your website… in TWO minutes.
  • Now let’s test… Click on the chat button
  • Enter some test information and click Start Chat
  • Open the operator app
  • Accept the chat
  • Enter a response and Send it
  • Go back to your website and there’s the response

Complete! Do you have questions?

  • How do you add live chat to WordPress? Well, this video shows you can do it quickly! We setup an account, installed and configured the plugin and tested in 3 minutes!
  • If you have any questions or suggestions, reach out.
  • See the description below for links and more info This is how you can add live chat to your website, to chat with your visitors

🛠 The Tools We Use

💬 𝗙𝗼𝗹𝗹𝗼𝘄 & 𝗖𝗵𝗮𝘁 𝘄𝗶𝘁𝗵 𝘂𝘀


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